[fa icon="plus-square"] When must we RSVP by?

All RSVP's must be received by January 30, 2026. Please make sure your RSVP is on time to secure your spot on the trip.

[fa icon="plus-square"] Can we bring a guest?

Yes. Each President’s Club award winner may bring one guest, which may be a spouse, partner, friend, or family member. Your guest may not be another UserTesting employee.

Children are permitted to travel with you; however, all expenses related to children are your responsibility. Please note that children may not attend any UserTesting-sponsored activities or evening events, and all President’s Club qualifiers are expected to attend all UserTesting events.

If an award winner chooses to attend without a guest, no credit or alternative value will be provided in lieu of bringing a guest.
[fa icon="plus-square"] Can my guest attend all events?

There will be one UserTesting employee–only meeting during the program; additional details will be shared closer to the event. Outside of this session, guests are invited to attend all other scheduled events.

[fa icon="plus-square"] When should I plan to arrive and depart?

If you are not extending your trip, please plan your travel as follows:

  • North America attendees arrive on Thursday, April 30

  • EMEA & APAC attendees arrive on Friday, May 1

  • All attendees depart on May 4

[fa icon="plus-square"] What are my flight details?

All flights for you and your guest will be booked directly by you through Navan. We ask that all flights are booked no later than March 1, 2026.

The approved President’s Club event dates are May 1–4, 2026. Attendees traveling from outside of EMEA are permitted to arrive on April 30, 2026.

Coach airfare will be provided for each President’s Club award winner and their guest (if applicable) from the award winner’s home city airport to the destination airport. Any deviations from this approved routing or travel class will be at the award winner’s expense.

You will be flying into the Malaga International Airport (AGP).

[fa icon="plus-square"] Can I come early or extend my trip?

Yes — extensions are possible, but availability is extremely limited, as the hotel is nearly at full capacity around our event dates.

If you’d like to extend your stay at the Club hotel (Puente Romano Beach Resort), please email Info@ExecutiveGroupTravel.com with your request as soon as possible. We will do our best to accommodate extensions based on availability.

Extension details:

  • Group rate available up to 3 days pre- and post-event (subject to availability)

  • €800 EUR per night, including taxes
  • Includes daily breakfast buffet from 7:30–11:00 AM (room service breakfast not included)
  • All extended hotel nights and any related travel costs are at the President’s Club winner’s expense

If Puente Romano is unavailable or you prefer to stay elsewhere, you’re welcome to book accommodations independently. Nearby hotel options include:

  • Marbella Club Hotel

  • Hotel Don Pepe Gran Meliá

  • Hard Rock Hotel Marbella
  • Marriott’s Marbella Beach Resort
  • ME Marbella
  • Iberostar Selection Marbella Coral Beach
  • Hotel Amàre Marbella
  • Boho Club Hotel

Please reach out early, as space is limited.

[fa icon="plus-square"] How are airport transfers being handled?

All attendees arriving within the approved group dates will have organized transfers between Málaga International Airport (AGP) and the hotel.

Upon arrival, please proceed through customs and baggage claim. After exiting into the arrivals hall, your driver from Garcatri Deluxe Transport will be waiting with a UserTesting sign. The resort is approximately 40 minutes from the airport.

Transportation to and from your home airport is your responsibility to arrange; however, UserTesting will reimburse this expense. If your guest is traveling from an alternate location, they may also expense their transportation to the airport.

If you are extending your trip and arriving or departing outside of the group dates, you will be responsible for arranging and covering the cost of transportation.

[fa icon="plus-square"] What time is hotel check-in and check-out?

 Hotel check-in begins at 3:00 PM. Early check-in has been requested for early arrivals but is not guaranteed. 

Check-out time is 12:00 PM. UserTesting will cover all room charges. Please ensure that any personal incidentals or outstanding balances are settled at check-out, as these should not be expensed.

[fa icon="plus-square"] What can I expense, and is the hotel all-inclusive?

The hotel is not all-inclusive.  

UserTesting is providing each President’s Club winner with up to $400 USD / €380 EUR in reimbursable travel expenses. These expenses may be used for transportation to and from your home airport, baggage fees, and meals while traveling for you and your guest. Itemized receipts are required for reimbursement. Please note that this allowance includes expenses for both you and your guest.

In addition, each room will receive $600 USD / €565 EUR in resort credit to cover meals not included with group programming. This credit may be used anywhere on the resort where charges can be billed back to your room.

[fa icon="plus-square"] UserTesting Code of Conduct

All President’s Club award winners are representatives of UserTesting and are expected to conduct themselves in a professional and respectful manner at all times. Appropriate behavior is required throughout the program.

UserTesting reserves the right to remove any participant from the event, at the participant’s own expense, in the event of inappropriate or disruptive behavior.

[fa icon="plus-square"] Will meals accommodate dietary restrictions?
Yes. Please be sure to indicate any dietary restrictions during the registration process. We will do our best to work with each venue to accommodate your needs.
[fa icon="plus-square"] What is the dress code?
Dress throughout the week is resort casual to resort chic. We recommend lightweight, comfortable clothing for daytime activities and business sessions, and slightly elevated resort attire for evening events. Comfortable footwear is encouraged, especially for walking and activities. A light jacket or sweater is recommended for cooler evenings.
[fa icon="plus-square"] Looking for recommendations on things to do in your free time?

Below you will find some of our favorite things to do during your free time in Marbella!

Things To Do:

  • Explore the Old Town
  • Wine Tastings
  • Cooking Classes
  • E-Mountain Bike Tours
  • Golf
  • Sailing Adventures
  • Hiking Tours
[fa icon="plus-square"] If the itinerary changes, how will I stay updated?

There are three ways you’ll stay informed:

1.  Download the Trip Plans app sent to you by Executive Group Travel. This app is essential for the trip and includes everything from hotel confirmation numbers and flight details to airport transfer information and real-time updates.

2.  Check the event website, which will be updated both before and throughout the event with the latest schedule and details.

3. Join the Slack channel #club-26-marbella, where we’ll share real-time updates, reminders, and important announcements during the event.

[fa icon="plus-square"] What is Trip Plans and why should I download it?

Trip Plans is the mobile app provided by Executive Group Travel that serves as your central hub for all travel and event details. We strongly recommend downloading the app, as it includes your hotel confirmation number, flight details, airport transfer information, and real-time itinerary updates.

Trip Plans will be your most reliable source for up-to-date information before and during the event.

[fa icon="plus-square"] Who do I contact onsite if I need help?
If you need assistance onsite, please contact info@executivegrouptravel.com or reach out to the UserTesting Events Team.
[fa icon="plus-square"] What happens if my travel is delayed or canceled?

If your travel is delayed or canceled, please contact travel@usertesting.com or Navan Support, as they are the only teams able to assist with flight changes.

If the delay affects your hotel check-in date, please notify info@executivegrouptravel.com or the UserTesting Events Team immediately so we can ensure your reservation is protected.